Question 1

What is Candle K12, and what features are included?

Accepted Answer

Candle K12 is school administration software designed for private K–12 schools that want a simpler, more straightforward way to manage everyday school information. It brings core school workflows together, including gradebook, attendance, reporting, report cards, transcripts, and student records.

Question 2

How much does Candle K12 cost?

Accepted Answer

Candle K12 costs $1.25 per student per month, billed monthly, with no setup fee. Our pricing is transparent, so you can discuss your school’s needs with our team without needing a custom quote.

Question 3

How do we get started?

Accepted Answer

Request a demo to schedule a conversation with our team. We’ll learn about your school, walk you through Candle K12, and discuss how it could fit your school's processes. You can ask questions and understand the pricing before deciding whether to move forward.

Question 4

Can we move our data from another system?

Accepted Answer

Candle K12 currently supports CSV imports. We also plan to provide dedicated migration support for schools moving from Sycamore, and we’ll work closely with our initial customers to help them prepare for the transition.

If your school uses another system—or relies primarily on spreadsheets—contact us. We’d be glad to discuss your current setup and workflows, show you how Candle K12 may help, and talk through the move.

Question 5

What kind of schools is Candle K12 designed for?

Accepted Answer

Candle K12 is designed for private K–12 schools, including smaller schools looking for straightforward school administration software. We’re also interested in serving international schools.

If you’re considering moving from spreadsheets or replacing an existing school information system, request a demo to discuss your school’s needs.

Question 6

How do we get support, and how is our data protected?

Accepted Answer

You can contact our support team by email or submit a support ticket through our website. Our goal is to respond within one business day.

Candle K12 is hosted on Google Cloud. The system includes role-based access controls, tenant isolation, and audit logs to help manage access and accountability.

We are continuing to develop our data-management capabilities, including backups and exports. Contact us if you have questions about data handling or security as you evaluate Candle K12.

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