Help with your Candle product.
If you need assistance with Candle, we are ready to help. For the most efficient service, please provide specific details about the product you're using and the situation you're experiencing.
Contact support
Tell us what happened and we'll reply by email.
What happens next?
We'll review your request and follow up if we need more information. If the issue requires additional investigation, we'll communicate the next steps as we learn more.
For billing or licensing questions involving a reseller, use the appropriate contact identified in your purchase or licensing information.
More ways to get help
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Open the Candle application in a new tab.
Log in to Candle(opens in a new tab)School data questions
Policies and answers about how school data is handled.
Visit the Trust Center