Candle Trust Center

Resources

We know data security is paramount for our schools. Here you can find all of our policies, so you can be confident that your records are well protected.

School data

• Who is responsible for our school's data?

  Your school determines what information it enters into Candle and which staff members are authorized to access it. Candle operates the software and provides support for the service. The specific responsibilities of your school, Candle, and our service providers are subject to the applicable agreements.

• What school information does Candle handle?

  Candle K12 supports Gradebook, Attendance, Reporting, report cards, transcripts, and student records. Depending on how your school uses the product, information may include student identifiers, class records, attendance entries, grades, and related academic information.

• Where is school data stored?

  Candle K12 is hosted on Google Cloud.

  Candle Primary has a separate hosting arrangement supported by Baker Street Solutions in Pennsylvania. Contact us if you need information about the hosting arrangement for a particular product.

• Who can access school records?

  Access is controlled by user roles and permissions within the Candle products. Candle personnel may access customer data when needed to investigate or resolve a reported support issue, or when required by law. Access should be limited to what is necessary for the relevant purpose.

• How does Candle protect stored data?

  Candle K12 implements role-based access controls and tenant isolation to help separate school data. Data is encrypted at rest and in transit. Audit logging is also enabled.